FAQs

We’re here to help.

Below you’ll find answers to some of our most frequently asked questions about our products, shipping, pre-orders, and more. If you can’t find what you’re looking for, we’d love to hear from you.

When will my order ship?

Orders are processed within 1–2 business days. Once your order ships, you’ll receive a confirmation email with tracking information. Delivery times vary based on the shipping method selected at checkout.

Are all SELOH pieces handmade?

Yes. Every SELOH piece is handcrafted by skilled artisans in Accra, Ghana. Slight variations in bead placement are a natural part of the handmade process and make each piece uniquely yours.

Will sold-out colors be restocked?

Our founding colors Cacao Brown, Ghana Green, and Black Star will be restocked. Limited-edition Wahala Drops are released in small quantities and may not return once sold out.

How do I care for my SELOH bag?

Store your SELOH piece in a cool, dry place and avoid prolonged exposure to moisture or sharp objects. To clean, gently wipe with a soft, dry cloth.

What is your return policy?

Due to the handcrafted nature of our products, all sales are final. We only accept returns or exchanges for items that arrive damaged or defective. 

If your order arrives damaged or defective, please contact us within 7 days of delivery so we can make it right.